Last updated: June 12, 2025
Please note that by proceeding with your booking, you have agreed to the terms and conditions outlined below.
Zambezi Queen Collection by Mantis is a hospitality business in the luxury travel and tourism industry that offers boutique river safari experiences on the Chobe River, including houseboat accommodation aboard the Zambezi Queen and Chobe Princesses, as well as a land-based lodge, Ichingo Chobe River Lodge. The Collection provides full board accommodation, guided game viewing activities, fishing excursions, birdwatching, cultural tours, and related guest services.
Rates are:
- Quoted per person, per night, on a double-occupancy basis based on the set departure dates
- Quoted, invoiced, and payable in ZAR
- Inclusive of 15% VAT
- Subject to room and rate availability
Booking & Confirmation Policy
- Provisional reservations will be held for a maximum of 14 days; thereafter, they will be automatically released
- Any discrepancies on the confirmation or invoice must be addressed with the reservations team within 7 days of issue
- Credit card payments are not accepted for tax invoices issued to tour operators or travel agents. All bank charges are for the account of the tour operator or travel agent
- Group bookings of 6 or more tents at Ichingo Chobe River Lodge are required to reserve the lodge on an exclusive-use basis.
- All reservations are subject to availability and will be confirmed once payment has been received in accordance with the applicable property’s payment terms and conditions.
- All reservations are subject to a minimum stay of two consecutive nights unless otherwise agreed by management.
- Reservations made less than 60 days prior to arrival require full pre-payment at the time of booking.
- Any discrepancies on the confirmation or invoice must be addressed with the Zambezi Queen Collection Reservations team within 7 days of issue.
- Once confirmed, guests will receive a booking confirmation via email, which serves as proof of reservation. No physical goods or services are delivered.
- The Zambezi Queen Collection reserves the right to move guests between its houseboats for operational reasons; where applicable, guests will be refunded the difference in rate
Waiver
- All rates and dates are subject to change at management’s discretion
- Account holders: Full payment is required within 30 days of the travel date. A 2.5% interest charge will apply for late payments. Ichingo Chobe River Lodge reserves the right to withdraw account facilities
- Ichingo Chobe River Lodge retains the right to admit or remove any guests whose behaviour negatively impacts the property, other guests and/or staff
Travel Insurance
Travel insurance is a requirement for all guests and must be purchased prior to travel. Travel insurance must be comprehensive and cover full air evacuation and repatriation, in the unlikely event of an emergency.
Deposit Policy
FIT (1–7 pax):
- 30% deposit due within 7 days of invoice date
- 70% balance due 60 days prior to arrival
Group (8–16 pax):
- 10% deposit due within 7 days of invoice date
- 40% deposit due 120 days prior to arrival
- 50% balance payment due 60 days prior to arrival
Tour Series (minimum of 8 pax for 3 or more trips per year):
- 40% deposit due 120 days prior to arrival
- 50% balance due 60 days prior to arrival
Cancellation Policy
The provision of accommodation and services by the Zambezi Queen Collection is subject to availability. In the event that a confirmed reservation cannot be honoured due to circumstances beyond our control, the client will be offered alternative accommodation within the Collection or refunded in full within 30 days.
- Only written cancellations will be accepted. An acknowledgement of the cancellation will be sent by the reservations department
- The Chobe Princess and Ichingo Chobe River Lodge reserves the right to release bookings if payment is not received by the requested date
FIT (1–7 pax):
- 30% fee applies if cancellation is made less than 90 days prior to arrival
- 100% fee applies if cancellation is made less than 60 days prior to arrival
Group (8–16 pax) and Tour Series (minimum of 8 pax for 3 or more trips per year):
- 10% fee applies if cancellation is made less than 180 days prior to arrival
- 50% fee applies if cancellation is made less than 120 days prior to arrival
- 100% fee applies if cancellation is made less than 60 days prior to arrival
Refunds, where applicable, will be processed using the original method of payment, subject to any applicable administration fees or bank charges.
Tour Guide Policy
- Guides will be accommodated in the guide tent at a reduced rate per night
- The guide tent accommodates two guides sharing. Single accommodation may be arranged, subject to availability, and will be charged at the per-person sharing rate unless a room is available within 24 hours prior to arrival
Child Policy
Ichingo Chobe River Lodge
- Children of all ages are welcome
- Children aged 0-3 years are accommodated on a complimentary basis when sharing with two adults
- Children aged 4-12 years receive a 50% discount on the applicable adult rate
- Children aged 13 years and older are charged the applicable adult rate
- A 30% single supplement applies to children occupying a tent alone
- Ichingo Chobe River Lodge has one family tent, which can accommodate two adults and up to two children aged 12 years and under. The family tent is subject to availability at the time of booking.
Single Supplement Policy
- A 30% single supplement applies to cabins occupied by one adult (limited availability per stay)
- A 30% single supplement applies to tents occupied by one adult (limited availability per stay)
Maximum Number of Single Travellers Per Property
Ichingo Lodge: 2 singles per night
Please note that single occupancy rates are subject to limited availability per trip. Below are the minimum charges applicable for enquiries requesting single occupancy of an entire boat or lodge, or when guests do not utilise all rooms.
Ichingo Chobe River Lodge minimum charge for exclusive use:
6 tents on double occupancy + 2 tents on single occupancy (for up to 14 guests)
Operational Disruption Policy
In the unlikely event that a guest’s stay is affected by an unforeseen technical or mechanical issue at one of our properties, the Zambezi Queen Collection is committed to managing the situation swiftly, transparently and with the guest’s comfort as our priority.
Clear and Timely Communication
Guests and, where applicable, their travel agent will be informed as soon as possible. Our team will act promptly to minimise disruption and ensure the best possible outcome.
Alternative Arrangements
Subject to availability and guest preference, one of the following options will be offered:
- Relocation to a comparable or higher-value property
All reasonable costs associated with the relocation, including transfers and any rate difference, will be covered by the Zambezi Queen Collection. - Rescheduling of the stay
The booking may be moved to a future date at no additional cost, subject to availability. - Refund
A refund of any pre-paid accommodation amounts relating to the affected portion of the stay may be provided.
Scope of Responsibility
Once an alternative solution has been agreed and confirmed, the Zambezi Queen Collection is unable to accept responsibility for any further costs or claims, including indirect or consequential expenses not directly related to the booking.